Replacement Straps

Covid has caused ongoing delays to our productions since early 2020. Sadly this can be unpredictable, things are fine and then we are suddenly 2 weeks late. If you have a pre-order, we will always email if there are delays, please check your junk if you've not heard also!  

There is also a major ongoing global issue with logistics. With significantly reduced international and domestic flights happening, it is taking much longer for anything to get anywhere so please bear with us, check your tracking, and reach out if something doesn't look right.

For bras, we recommend you reach out before buying for the first time if in any doubt. With no spandex and a longer band, our bras can feel firmer on the body and you may want to size up a band if you're on the cusp. Our fit for sleepwear is fairly standard and described in the size guide. All returns and exchanges have to be sent back at the buyer's expense. Unfortunately we cannot take international exchanges at this point but we do take returns.

Please please please try bottoms over your undies! If they don't fit, we can exchange or refund.

All materials for each style are featured on the product pages, but a breakdown is as follows:

Our black bra is made of Australian knitted and dyed Lenzing fibre Tencel, with tree rubber and organic cotton elastic and custom made organic cotton hooks and eyes. Our sewing thread is Tencel and our labels organic cotton dyed with soy based inks, sourced from Europe as we can't find a maker here in Australia.

Our organic cotton bras in a range of colours are made from organic cotton knitted and GOTs dyed here in Australia.

Our sleep wear is made of 100% organic cotton, knitted and organically dyed in Melbourne. Elastic is Cradle to Cradle, made in Germany and compostable. 

The great thing about quality cotton and tencel is that they wash and wear beautifully. Although derived from plants, these are premium fabrics from premium suppliers that are built to last. We always recommend a short wash at a low temperature both for maintenance, and because its kinder to the environment. We hope that you will wear the sleep T shirts day and night, to get extra wear out of one wash!

The buyer is responsible for any additional taxes which are due in their country of origin when the parcel is delivered. We sell tax-free to international customers. For most countries except the UK, this isn't an issue as the threshold is high, but please check your local import/sales taxes.

As of late 2021 we are unable to sell and ship to the EU due to the costs of compliance there - sorry! We hope that will change, but right now, we'd have to employ a seperate accountant to do quarterly EU tax returns.

We ship anywhere in Australia for a flat rate of $10, and internationally for $20. We offer worldwide freepost on orders over $200.

There is more about our shipping and returns policy at the bottom of the site.

All orders ship from Sydney via Australia Post domestically and Sendle or Australia Post internationally. Once shipped you will receive a tracking email. We ship via flat rate - Domestic $10 and International $20. We offer free-shipping for domestic orders over $150 and International over $200.

**Covid-19 impact - The virus continues to have significant impact on both domestic interstate and international parcels. 

Domestic Interstate parcels can take 10-14 days

International parcels can take 3-4 weeks

Feel free to reach out if you feel it's been too long and we will launch an enquiry with the appropriate carrier. If you think your parcel is lost, please contact us within 4 weeks domestically and 8 weeks internationally so we can investigate with the carrier.

July 2021 - Update on EU

Sadly, new VAT laws in the EU introduced this month mean it is no longer commercially viable to sell there :-( This makes us very sad, and we continue to monitor any developments that might make doing business with the EU still possible as a smaller company.

We are happy to exchange bras sold within Australia, please email hello@theverygoodbra.com if you need some help on the next size, otherwise just send a quick email to say it's coming and what you want, and return to:

Avenue Co - Work - The Very Good Bra

Level 1

28 Rodborough Road

Frenchs Forest, NSW 2086

We are unable to process international exchanges as post is so slow we may well have sold out of what you want before we receive yours back. Please take extra care to ensure you are buying the correct size. In the US and UK in particular, the 32/34/36/38" system doesn't align with cms! Check our size chart and reach out to Lauren our virtual bra fitter if you need extra help or a zoom fitting on hello@theverygoodbra.com

Please return for a refund to the above address and let us know it's coming to hello@theverygoodbra.com. You can also try and sell it on our Facebook Buy Swap and Sell group to minimise carbon footprint and postage costs. Many bras are finding new homes this way. If you want to get a different size, you will need to place a new order on the site.

To minimise carbon footprint and costs, please choose carefully and email hello@theverygoodbra.com for sizing advice or a virtual fitting.

We are happy to take returns domestically and internationally where garments arrive unworn, unwashed and in original condition, so please make sure you try before you wear. We need to receive the items back within 21 days of delivery to refund (we allow extra for international returns). Again, just email hello@theverygoodbra.com to let us know what's wrong and return the items to:

Avenue Co - Work - The Very Good Bra

Level 1

28 Rodborough Road

Frenchs Forest, NSW 2086

All returns and exchanges are at the customer's own cost so please select carefully and reach out for sizing help before buying.

**We sell tax-free to international customers, but we cannot refund international sales that have been rejected on the basis of your local customs charges, so please research carefully before buying.